Frequently Asked Questions

Frequently Asked Questions

The PIEF National Conference and Excellence in Personal Injury & Disability Management Awards will be held in Sydney in late October, 2025.
Yes, all session recordings from PIEF2024 will be available for three months post conference. 
Session recordings will be available via the following link: 
Please call BIECreative, our events company, on ‭1300 794 210‬ or email pief@piefconference.com

PIEF Concierge

For any help or questions about the conference, please contact one of the team either by this QR code or through PIEF Concierge

Frequently Asked Questions

The PIEF National Conference and Excellence in Personal Injury & Disability Management Awards for 2024 will be held at the Perth Crown Complex on October 28 to 30, 2024.
Yes, the Conference will be livestreamed.   “Digital Passes” to view the Conference in real time are still available until October 28, 12pm.
Please note that the “All Inclusive” and “Conference Only” tickets include online access.
Yes, session recordings will be available for 3 months post Conference. 
Attendees at the Conference will be able to view all live changes in the official conference app.
Ticket sales have closed for PIEF 24, with the exception of Digital Passes (available until Oct 28, 12pm)
Digital Pass – access to livestream of the conference only.
You will need to create an account to access the registration website to purchase your tickets. Please note, for privacy and security reasons, you will need to create a new registration account for this year’s Conference.
Before proceeding with registration, please take note of the following information to help you through the process.
  • If you are a Sponsor/Member/Speaker, please select this option to take advantage of alternative payment options.
  • For those paying by credit card, please note we are unable to accept AMEX.
  • If you have access to a Discount Code for any of the tickets, please make sure you enter it into the correct section during your registration.
  • If you are booking for a Group with unconfirmed attendee names, please enter TBC in their contact details. Simply sign back in to your account and update their details when known. 
Click here to purchase your ticket.
Regrettably, no. For privacy and security reasons, you will need to create a new account to access this year’s registration website to purchase your tickets.
Yes, simply register with the Discount Code that you have been provided so a badge can be printed for your attendance at the Conference.
Yes, a Registration Confirmation Email and a Payment Receipt are automatically emailed out to you within 24 hours after the completion of your registration.
For Group Registrations, this email is sent to the person to whom the registration charges are billed.
Please check your Spam inbox if you cannot locate this email in your normal inbox.
Yes, a Registration Confirmation Email and a Payment Receipt are automatically emailed out to you within 24 hours after the completion of your registration.
For Group Registrations, this email is sent to the person to whom the registration charges are billed.
Please check your Spam inbox if you cannot locate this email in your normal inbox.

Please visit the Registration Desk at the venue and your lanyard/name badge will be printed and issued.

Yes, you will be issued with a certificate of attendance where you can claim CPD points from your respective organisation. We are pleased to confirm that we have secured the following:
Australian and New Zealand Institute of Insurance and Finance (ANZIIF): 15 points
National Insurance Brokers Association (NIBA): 10 points
This could be due to your organisation’s firewall preventing you from accessing certain websites. Please get your IT team to whitelist EventsAir.com.
The Conference is Business Casual and the Awards Dinner is Formal.
FULL REFUND
  • If the Conference is postponed* or cancelled.
    If requested > 30 days prior to the event.
50% REFUND
  • If requested within 14 to 30 days prior to the event.
NO REFUND
  • If requested < 14 days prior to the event.
NB:
If a registrant is unable to attend, by arrangement, they can nominate someone else to attend in their place.
*Tickets can be held for the later date, if preferred.
We have a number of hotels offering discounted rates, see our Where To Stay page.
Parking:
There are hundreds of car parking options located across the venue, including free parking in P3, P6 and P8. Valet passes are also available at $75 per day. Venue Map
Transport to and from the venue:
Access to the venue from across Perth using public transport can be via bus or train, with bus stops in both directions located outside the venue, and the Burswood train station located a short distance away (a shuttle bus is available during the conference between 9am & 7:55pm.
Taxis and Uber are available to and from the venue, with the taxi rank located at the Riverside entrance.
The timezone on the Conference App is based on your current location. Therefore, session times shown on the Conference App are based on where you are.  Please check the official programme (released 31 July) to see sessions times in local Perth time.
The conference is designed and co-ordinated by PIEF.
Please contact one of the team either by this QR code or through PIEF Concierge

Need help to see the Livestream?

How Do I Access the Virtual Conference? To access the virtual platform, all you will need is a stable internet connection, and Google Chrome as your preferred browser to access the platform. You are welcome to log in anytime to explore the site and ensure everything is working for you. Login details were sent to all applicable delegates. The experience should be viewed on a computer or tablet, not a phone.

After logging in, there will be a microphone and camera test prompt.

Trouble Accessing Your Link? Please note, if you are behind your business firewall and fail any or all of the technical checks, please ensure you speak to your IT support team to whitelist ‘twilio.com’, ‘vonage.com’, ‘aircastcdn.com’, and ‘vimeo.com’.

The Virtual Platform.  To help you get the most out of the virtual event, please take the time to view this tutorial as it will show you how to use the platform on the day.

Support on the Day. The virtual platform has a live support desk that you can contact if you face any technical issues or have questions about navigating the website features throughout the event days. You will see an icon at the top right corner of the virtual platform website to access live support.

Accessing Session Recordings Post Conference. Your digital pass also comes with the ability to access the session recordings post conference for a period of time. You can simply use the same login credentials to access these recordings.

Need help? If you have any other questions, please contact us.

We look forward to seeing you online.

At Australian Specialist Hub, we deliver exceptional quality medico-legal reports from highly qualified Specialists and Allied Health Professionals in the most cost-effective and timely manner to suit your needs. We have a wide-ranging panel and are confident we can always find the right person for the job. We pride ourselves on providing affordable, timely, and compassionate service in all situations. We ensure all our specialists meet the rigorous standards we hold them to. 

Contact ASH for all your medico-legal needs; no job is too big or small for us to tackle!

Accomplished. Specialised. Honest.

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and machine learning to deliver our platform as a cloud service.

More than 540 insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

For more information, please visit www.guidewire.com.

1300HANDOC offers a comprehensive 24/7 streamlined service for the management and rehabilitation of acute hand and wrist injuries in WA.

Handoc offers immediate triage and treatment advice for hand injuries, emergency surgery and complete post-operative care to reduce the impact of hand injuries on your business.

Download the free HANDOC App to your smartphone as a 24/7 reference tool for common hand injuries.

Visit www.handoc.com.au/app to learn more.

MoreGoodDays (MGD) is a science-backed digital program designed to help people manage and recover from chronic musculoskeletal pain without medication.

Combining evidence-based strategies like pain education, pain reprocessing therapy, and physical conditioning, MGD offers personalised support from health professionals through 1-on-1 coaching. The program empowers users to take control of their pain, improve their quality of life, and return to work and activities they enjoy.

Accessible via a user-friendly app, MGD delivers proven tools for long-term pain relief, making best-practice care available to everyone, anytime, anywhere.

ASORC members help people with illness, injury, disability or impairment find work with purpose.

Rehabilitation Counsellors are tertiary qualified allied health professionals who specialise in vocational assessment, vocational counselling, vocational training, physical and psychological injury management and case management, providing tailored strategies within a biopsychosocial context to help clients sustain employment or progress towards returning to work. 

Rehabilitation Counselling is a rewarding career that supports others through huge life changes, helping them to reach their full potential and reintegrate into work and community. 

We are a group of respected medical specialists providing independent medical examinations across all schemes.

With a thorough understanding of our obligations as expert witnesses we are able to provide reports which are unrivaled in quality, efficiency and objectivity.

We have a drive to remain balanced, considered and meticulous in our assessments of medical evidence. We provide services to insurers, plaintiff and defendant lawyers, employers and all other stakeholders.

Safe Work Australia is an Australian government agency that develops national policy to enhance work health and safety (WHS) and workers’ compensation arrangements across Australia.

Safe Work Australia represents the interests of the Commonwealth, states and territories, as well as workers and employers, in pursuit of their vision of healthier, safer and more productive workplaces through improvements to WHS and workers’ compensation arrangements.

Perx Health motivates your members through their recovery, dramatically improving return-to-work rates by 1.7x and reducing length of claims by 57 days. To return workers to full health – especially with complex cases – it’s critical to build recovery habits quickly and to sustain that behavior throughout their recuperation.

This is where Perx excels. Perx delivers 90% adherence by making recovery tasks fun with rewards, gamification, leaderboards and community support. Adherence drives faster recoveries, with users seeing a 34% improvement in symptoms after 8 weeks and one partner projecting $3M savings. 

Find out how Perx can do the same for you.

Transform your workplace health with RediMed.

Founded in 2008, we have a clear purpose: to support all individuals through innovative, holistic, end-to-end healthcare.

Our comprehensive services focus on pre-employment assessments and the prevention, treatment and management of work-related injuries. We ensure your employee’s health is our top priority and we take time to understand your unique requirements to support the management of health conditions and optimise recovery outcomes. We employ some of the most experienced health professionals in the country and by supporting your people, and your business, we’re creating a healthier, more resilient Australia.

Quantumcorp provides a full range of investigation services to insurers, self-insurers, insurance lawyers, claims management companies, and large employers in all States and Territories throughout Australia.

We are not your everyday investigation firm:
We offer highly specialised investigation solutions, with investigators and support staff aligned to one of five distinct Practice Groups based on their qualifications, experience and skillset, including;

• Liability
• CTP
• Workers Compensation
• General Insurance
• Surveillance & Online Investigations

We favour employee investigators over independent contractors.

We employ Technical Specialists to oversee quality.

We tie it all together with Q-track, our purpose built case management system which provides all users, including our clients, with a 360 degree case view 24/7/365.

Procare Group is a multidisciplinary national provider of personal injury insurance risk solutions.

Our expert and comprehensive offering across multiple divisions includes:

– Health, Wellbeing & Injury Prevention Services
– Injury Management, Return to Life & Work Services
– Investigation, Fraud & Forensic Services
– Medicolegal Services

Procare has over 25 years of experience with 40+ locations in all states and territories of Australia. Our experienced and proven team are grounded in authenticity and our enduring commitment to quality, flexibility, and customer experience.

We are excited to be a part of this year’s PIEF Conference in Perth. Come by our booth and say hello!

We pride ourselves on innovation, and key partnerships, with our leadership team ensuring a customised, flexible, adaptable, and proactive approach that’s always evolving.

Established in 2000, IA Health Group pioneered the Industrial Athlete concept and brought this focus to achieve employee health.

Over time we observed that the repetitive motion activities of athletes and industrial workers are comparable, resulting in similar injuries which can be prevented by similar sports-focused management.

This observation has been at the core of the IA Health Group vision of keeping all Industrial Athletes safe, proud and protected.

I-MED Radiology Network operates 250 clinics nationally and performs over 7 million patient procedures each year, making us on of the largest providers of medical imaging in the world.

With over 400 doctors and 4,500 staff, you can rely on us.

360 Medico Legal is a leading provider of independent expert medical assessments and quality medico legal reports for diverse cases and clients across Australia. 

 360 Medico Legal takes pride in delivering unbiased and balanced medico legal opinions and reports of the highest quality. Our independent medical reports are meticulously crafted by over 120 highly regarded independent medical experts, assisting with various legal and insurance matters. We work with plaintiffs, defendant lawyers, insurance companies, employers, claims managers, and corporate firms on a variety of cases and claims.

 We are also pleased to introduce 360 Occupational Health, our solution to providing immediate access to new and exclusive AMS accredited Occ Physicians.

Harness the power of a healthier workforce with Konekt!

Konekt is one of Australia’s largest providers of injury prevention, injury management and workplace wellbeing services. With over 30 years of clinical expertise and national reach, and services extending across every stage of the employment lifecycle, makes us well positioned to help you build a healthier, happier, and thriving workforce.

We work in partnership with customers across the insurance, corporate, and government sectors to prevent and manage workplace injuries to reduce social and employment costs – creating a stronger community.

We are a government regulator, workers’ compensation insurer, claims manager and scheme administrator.

Through our role, we work with employees and other workers, employers, service providers and other organisations to:
· minimise the impact of harm in the workplace
· improve recovery at work and return to work
· promote the health benefits of good work.

We collaborate and partner with other schemes and organisations on research and innovative projects that improve outcomes.